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Contract Award for Paratransit Software Services
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DESCRIPTION: Authorization to procure Spare Labs via Carahsoft Technology Corporation for ADA Paratransit software services.
AGENDA NO: Click or tap here to enter text.
ACTION REQUEST:
? Approval ? Review Comment ? Information Only ? Other
RECOMMENDATION:
recommendation
Authorize the Chief Executive Officer to award contract to Carahsoft Technology Corporation for the purchase of Spare Labs Software-As-A-Service (SaaS) for a three-year contract with the option for two additional years. The total agreement amount is not to exceed $1,326,128.90.
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ISSUE/BACKGROUND:
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ADA Paratransit (Demand Response) service delivery is comprised of several major components that are currently being supported by a mix of manual and outdated software solutions, as summarized in the table below.
Component
Solution
1. Eligibility determination / client account management
Manual + Trapeze software
2. Reservations
Manual (separate from #3)
3. Routing / scheduling
Trapeze software
4. Manifest / operations
Paper; Clever CAD for real-time vehicle location
5. Reporting
Limited Trapeze; manual supplements
As indicated above, the primary current software, Trapeze, has a very specialized trip routing and scheduling component that is not integrated with reservations. The result is a lot of back-and-forth with clients as reservationists work to book rides with the separate scheduling team. Changes to schedules can be very difficult to accommodate as are last-minute or same-day booking requests. This is further challenged by sending operators into the service with a daily paper manifest of pick-up and drop-off locations. Monitoring and communications with operators and their real-time location is conducted by a separate, unintegrated system via the Clever CAD. Finally, analysis of performance for improvement and reporting is very limited.
The end result is persistent, systemic challenges that have hindered operat...
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