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Award contract to Landmark Consulting LLC to assist with the development and implementation of the Standard Operating Procedure (SOP) Project
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DESCRIPTION: 2025 Standard Operating Procedure Development and Implementation Project
AGENDA NO: Click or tap here to enter text.
ACTION REQUEST:
? Approval ? Review Comment ? Information Only ? Other
RECOMMENDATION:
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Authorize the Chief Executive Officer to negotiate and approve a contract with Landmark Consulting for the 2025 Standard Operating Procedure Development and Implementation Project.
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ISSUE/BACKGROUND:
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The New Orleans Regional Transit Authority (RTA) staff have made tremendous progress in adopting and developing formal process documents to guide day-to-day operations. However, a combination of high-profile initiatives, organizational adjustments, and resource constraints has hampered the agency's ability to fully develop and maintain consistent Standard Operating Procedures (SOPs) across departments.
Management and staff recognize the importance of developing, properly vetting, adopting, and reviewing formal SOPs- particularly those which govern cross-departmental processes and/or are of a safety critical nature. This work is also necessary to demonstrate compliance with state and federal requirements and in support of formal Corrective Action Plans overseen by the Louisiana Department of Transportation and Development in accordance with 49 CFR Part 674.
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DISCUSSION:
RTA seeks to engage Landmark Consulting to support a multi-phased SOP review and implementation project across the enterprise. The overall goal of this engagement is to deliver critical SOPs for each RTA department and improve the agency's approach to developing, utilizing, reviewing, updating, and tracking performance against SOPs.
Landmark Consulting will support two primary tasks:
1. A comprehensive review of existing agency policies and procedures and the development, review, and final adopt...
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