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FY2026 Trapeze Support Maintenance Contract
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DESCRIPTION: Support Maintenance Contract for Trapeze Software
AGENDA NO: Click or tap here to enter text.
ACTION REQUEST:
? Approval ? Review Comment ? Information Only ? Other
RECOMMENDATION:
recommendation
To ratify the Chief Executive Officer's decision to renew a one-year support maintenance contract for Trapeze software. The request is not to exceed the amount of $221,454.00.
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ISSUE/BACKGROUND:
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RTA use Trapeze Software Group Inc. ("Trapeze") software to support both fixed-route (bus and streetcar) operations and paratransit operations. For fixed-route, it is used to develop and plan route schedules, route vehicles, and schedule operator work assignments for operations, called "FX". For Paratransit operations, Trapeze tracks client information, schedules, reservations, manage active trips, and develop vehicle manifests, called "PASS".
Trapeze software is traditional or on-premises meaning it was purchased and is hosted on RTA servers, originally by Transit Management Authority of Southeast Louisiana (TMSEL). The RTA continues to utilize the software with the purchase of annual license use and maintenance agreements that include software upgrades and technical support services for the installed software.
The two modes, fixed-route and paratransit, are covered under separate maintenance agreements. Recent activities include Board Resolutions #21-098, #23-023 and #24-012. In 2024 the agreements went co-terminus to reduce invoicing and agreement renewals. On April 22, 2025, the RTA Board approved Resolution 25-024 for the 12-month maintenance contract to Trapeze for fiscal year 2025-2026 for a total cost for both fixed-route and paratransit (PASS and FX) of $243,821.20 through March 31, 2026.
In 2025 Trapeze conducted an audit of paratransit services at RTA during which Trapeze found scheduled bookings for paratransit (Trapeze PASS system) count was greater than that found in the ...
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