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Website Services
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DESCRIPTION: To provide website hosting and maintenance services. |
AGENDA NO: Click or tap here to enter text. |
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ACTION REQUEST: ☒ Approval ☐ Review Comment ☐ Information Only ☐ Other |
RECOMMENDATION:
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To authorize the Chief Executive Officer to execute a contract for Website Services awarded to MSF Global Solutions, Inc. for $100,000 per year for three years, establishing a three-year not to exceed a contract value of $300,000.
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ISSUE/BACKGROUND:
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The New Orleans Regional Transit Authority (RTA) maintains and manages its website (norta.com) through a combination of resources including internal content management and external vendor expertise and support. The RTA needs to establish a vendor with the capacity to host and maintain the agency’s existing website and make enhancements to the website as needed.
A Request for Proposal (RFP) was issued on December 12, 2023, for the acquisition of a vendor to provide website services over the next three years; and staff evaluated all elements of the bid per requirements prescribed by the RTA, Louisiana Public Bid Law, and the Federal Transit Administration.
Staff evaluated all cost components submitted by the vendors and determined the price to be fair and reasonable; and a Technical Evaluation Committee meeting was held on Tuesday, March 5, 2024, in the RTA Board Room.
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DISCUSSION:
The vendor will provide website services and maintain business continuity for the operation and support of the current RTA website (norta.com). The vendor will manage website hosting, content management system (CMS) and upgrades, digital optimization services, cyber security and service for the norta.com website, and enhancement requests as directed by the RTA Marketing Department.
FINANCIAL IMPACT:
Funding for the above-stated project is $100,000 per year; establishing the project’s three-year total funding of $300,000 and is made available through the budget established under the RTA operating budget 01-7600-02-7070-163-00-00-00000-00000.
Annual Cost Breakdown:
Website Upgrade: RTA will be entitled to one upgrade to the latest Kentico Experience. Any additional upgrades will be assessed and billed separately. $15,000.00
Hosting and Maintenance: MSF Global will continue to provide state-of-the-art hosting using the Microsoft Azure platform. Included in this service will also be backups and service monitoring. $16,400.00
Service Requests: A monthly allocation will be assigned to address service request-related issues. $24,000.00
Enhancement Requests: We will work with RTA to scope and cost out any enhancement work. We suggest a quarterly meeting to identify and discuss enhancement work and plan accordingly. $28,600.00
Cybersecurity: On-going real-time monitoring of the norta.com website will be included to investigate suspicious transactions and prevent cyber-attacks. Cybersecurity risk assessments will be performed on the norta.com website by Eval IQ two (2) times per year. Reports will be provided to the website stakeholders for review. If required, mitigation will be assessed and billed separately. $16,000.00
NEXT STEPS:
Upon approval, a contract will be drafted and executed for Website Services to MSF Global Solutions, LLC at a not-to-exceed cost of $100,000 per year for three years, establishing a three-year not-to-exceed total of $300,000. The contract will be implemented following the Board’s approval and will begin on May 1, 2024.
ATTACHMENTS:
1. Resolution Website Services
2. MSF Global Proposal
3. Procurement Summary - RFP 2023-025
4. Administrative Review Form
5. Documentation of P.O. History
6. Amended Resolution Website Services
7. Change Order Routing documents - signed
Prepared By: Ana Rodriguez
Title: Associate Marketing Manager
Reviewed By: Angele Young Boutte
Title: Marketing Director
Reviewed By: Gizelle Banks
Title: Chief Financial Officer
4/8/2024
Lona Edwards Hankins Date
Chief Executive Officer