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Renewal of Clever Warranty and Maintenance Agreement
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DESCRIPTION: Hardware Warranty and a Software Maintenance Agreement for FY 2026-2028 |
AGENDA NO: |
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ACTION REQUEST: ☒ Approval ☐ Review Comment ☐ Information Only ☐ Other |
RECOMMENDATION:
recommendation
To authorize the Chief Executive Officer to award a three-year maintenance agreement to Clever Devices Ltd. for the Hardware Warranty and a Software Maintenance Agreement for fiscal years 2026 - 2028 for a total cost not to exceed $833,146.00.
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ISSUE/BACKGROUND:
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The agency has undergone several maintenance contracts with Clever Devices and needs a contract renewal to ensure continued hardware warranty agreement and software maintenance. Clever Devices is the vehicle computer-aided dispatch and automatic vehicle location systems (CAD/AVL) installed on RTA buses, streetcars, and ferries. RTA seeks a three-year agreement to ensure seamless service provision.
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DISCUSSION:
The CAD/AVL system provides RTA with real-time vehicle data that allows the dispatcher to monitor drivers and passengers on all modes of transportation remotely. Clever Devices provides data related to the agency's on-time performance, as well as passenger counts.
The maintenance agreement will provide the agency with software updates, support for hardware, technical support, GTFS uploads for schedules, and the Disruption Management software system. The contract will be managed by the Information Technology department.
FINANCIAL IMPACT:
To ensure undisrupted services, RTA seeks a three-year agreement with the following breakdown of annual renewal fees:
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FY 2026 - 12/1/2025 to 11/30/2026 |
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Hardware Warranty & Software Maintenance |
$242,276.00 |
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Ferry Addition |
$3,123.00 |
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Disruption Management |
$24,646.00 |
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Total |
$270,025.00 |
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FY 2027 - 12/1/2026 to 11/30/2027 |
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Hardware Warranty & Software Maintenance |
$262,898.00 |
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Ferry Addition |
$3,217.00 |
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Disruption Management |
$25,364.00 |
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Discount |
-$13,880.00 |
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Total |
$277,599.00 |
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FY 2028 - 12/1/2027 to 11/30/2028 |
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Hardware Warranty & Software Maintenance |
$270,360.00 |
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Ferry Addition |
$3,313.00 |
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Disruption Management |
$26,125.00 |
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Discount |
-$14,276.00 |
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Total |
$285,522.00 |
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Three-Year Agreement Total |
$833,146.00 |
Each year of the agreement will be locally funded for the total listed in the table above. The funding would be available through local funding for a total cost of $833,146.00 from account number 01-2900-02-7610-101-82-00000-00000.
NEXT STEPS:
Upon RTA Board approval, staff will assign a purchase order and complete the project.
ATTACHMENTS:
1. Resolution
2. Procurement summary/ Routing sheet
3. 250822.NORTA.Renewal.2025.2028.0063s0000JRTWI
Prepared By: Doris O’Sullivan
Title: Senior Project Manager of Information Technology
Reviewed By: Sterlin Stevens
Title: Director of Information Technology
Reviewed By: Gizelle Johnson Banks
Title: Chief Financial Officer
10/3/2025
Lona Hankins Date
Chief Executive Officer